More than 90% of customers say they would switch to another company in the wake of bad customer service. More than 60% say they are willing to pay more for outstanding customer service. There is a massive opportunity in these figures. Empathy and emotional intelligence Exceptional customer service is built on an agent’s empathy…
Employee experience isn’t always about having flashy extras and benefits that may sustain you briefly but in the long term doesn’t end up fulfilling your needs as an employee as a whole. Materialistic benefits such as expensive gym memberships, gift vouchers, all paid for dinners and drinks etc, these benefits are seen to be less…
The world of work is constantly changing and evolving. For leaders to keep up with this, they need to adapt and stay ahead of changes. To be successful in the future, they need to be open to doing this in the present, here are some strategies to help: Constant learning Leaders can’t keep their…